Refund policy
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 48 hours of receiving the product that you would like to exchange or refund at sacredandorganic.in@gmail.com with the following details:
Complaint Order Number
Invoice number
Details of your request or complaint
Images or videos to support the complaint with Batch details visible as below, without which we cannot process the request
In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton, and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
In case the product received is empty or the volume of the product is less or the product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or the product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging.
Once all the details are received, it will take our team 3 working days to revert to the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will be reflected in your account within 10-15 days and you will be sent an email confirming the same.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
- Address of dispatch
- Name and address of the customer
- Order number
- Contents of the package
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative.
Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.
Please note orders for Gift boxes are not applicable for exchange or refund here.
SAO is not responsible for damage after delivery.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Can I add items to an existing order?
You may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package, you will need to make a new order. Please note we are unable to advise the duty amount. For more information, please write to us at sacredandorganic.in@gmail.com
Is my package insured?
All items from SAO are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your package is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing that you are accepting a damaged box.
Helpline Email
Yes, you can reach us at sacredandorganic.in@gmail.com